Back to overview
FAQ - Retest & under investigation
Retesting
In certain situations, a bird has to be tested again. On your personal portal this is shown as "Retest".
This process is fully automatic and your bird is retested as quickly as possible. A retest may be needed for various reasons:
- Poor sample quality
- Insufficient DNA available in the sample (e.g. with fallen moult feathers)
- The test failed or was not successful
- The results deviate from the standard
If insufficient good-quality DNA is available, we contact you to collect additional DNA from the bird in question.
To prevent this, we strongly advise you not to send fallen moult feathers and to always collect several feathers.
Under investigation
Due to unforeseen circumstances, the standard delivery time has been exceeded. As soon as the results are known, they appear on your personal portal.